Return & Refund Policy

Stickers — Made-to-Order

At AQUABOOM, all stickers are made-to-order and carefully crafted once your order is placed. Because each set is produced on-demand, we’re unable to accept returns or exchanges due to change of mind.

Damaged or Defective Products

We stand by the quality of our stickers. If you receive an item that is damaged or has a printing/cutting defect, we will issue a free replacement or a full refund.

Eligibility criteria:

• Contact us within 7 days of delivery.
• Send clear photo(s) showing the defect.
• Include your Order ID for faster processing.
• For issues affecting multiple stickers, please provide one photo showing all affected items together.

T-Shirts — Print-on-Demand (POD) Apparel

Most T-shirts are produced on demand specifically for your order. Due to this, we cannot accept returns for change of mind. If sizing is the issue, we offer size exchanges on eligible items.

Size Exchanges

• Request within 14 days of delivery.
• Item must be unworn, unwashed, with tags and original packaging intact.
• Customer pays return shipping for size/fit exchanges; we’ll ship the replacement once we receive and approve the item.
• If the requested size/color is unavailable, a refund may be issued (minus original shipping).

Defects or Misprints

• Report within 7 days of delivery with clear photos (front of garment and print area).
• We’ll arrange a free reprint or refund if confirmed defective (e.g., misprint, wrong size received, severe print flaw).

Tolerance & Variations

• Minor color variation can occur due to screen/device differences and fabric dye lots.
• Small placement shifts (±3–5 mm) and print density variance are within industry tolerance.

Mugs — Print-on-Demand Drinkware

Mugs are produced to order. We do not accept returns for change of mind, but we’ll make it right for any damage or print defects.

Transit Damage / Print Defect

• Report within 7 days of delivery.
• Provide photos of the mug, the defect/damage, the outer shipping box, and the shipping label.
• We’ll replace or refund. In most cases, there’s no need to return the damaged item.

Care & Use

• Unless marked otherwise, mugs are generally microwave- and dishwasher-safe on the top rack; hand-washing can extend print life.
• Damage from improper use (e.g., abrasive scrubbers, high-heat commercial dishwashers) is not covered.

Production Tolerance

• Small handle/print alignment variations (±3–5 mm) and slight color shifts are standard for ceramic sublimation.

Bracelets — Handmade

Our bracelets are assembled with care. We accept returns for unused items and cover defects under a short workmanship warranty.

Change of Mind Returns

• Request within 14 days of delivery.
• Item must be unworn, in original condition, with tags/packaging included.
• Customer covers return shipping for change-of-mind returns.

Workmanship Warranty

• 30-day warranty for elastic/string failure or faulty clasps under normal wear.
• We’ll repair, replace, or refund at our discretion. Photos required; in some cases, we may ask for a return for assessment.

Sizing Adjustments

• If the fit isn’t right, contact us within 14 days. We can resize (where possible). Shipping both ways may apply.

Tote Bags — Print-on-Demand Fabric

Tote bags are produced on demand. We cannot accept returns for change of mind, but we support exchanges for eligible issues and cover confirmed defects.

Eligible Exchanges (Size/Model Issues)

• Request within 14 days of delivery.
• Bag must be unused, unwashed, with tags/packaging.
• Customer pays return shipping for preference-based exchanges.

Defective or Incorrect Item

• Report within 7 days with photos of the print area, seams, and full bag.
• We’ll reprint/replace or refund if confirmed.

Fabric/Print Tolerance

• Minor color and weave variations are normal for textile products.
• Small print alignment variance (±3–5 mm) is within tolerance.

Care

• Spot clean or gentle cold wash inside out; do not iron directly on printed areas.

How to Report an Issue

Please email us at support@aquaboom.org with:

• Your Order ID
• Clear photo(s) of the defective/damaged item(s) (include packaging & shipping label for mugs or transit damage)
• A short description of the issue

For most defects/damage, there’s no need to return the product unless we specifically request it for assessment.

Refunds & Replacements

• Approved refunds are processed to your original payment method.
• Approved replacements are reprinted/produced and shipped at no cost.
• Processing after approval usually takes 3–5 business days; your bank may need an additional 2–10 business days to post the credit.
• For orders returned to us due to wrong address or unclaimed parcels, we can reship for an additional shipping fee or offer a partial refund (less original shipping and any fulfillment fees).

Non-Eligible Scenarios

• Change of mind after ordering (applies to Stickers, Mugs, and most POD items).
• Incorrect address entered at checkout or failure to collect from the carrier.
• Minor variations in print/cut alignment within standard production tolerance.
• Color differences due to screen display settings or fabric/ceramic dye lots.
• Evidence of wear, washing, odors, stains, or missing original packaging/tags for apparel/fabric items.
• Damage from improper care or misuse (e.g., harsh chemicals, abrasive scrubbers, high-heat commercial dishwashers).

Contact

We’re here to help. Reach us at support@aquaboom.org.

Note: This policy applies to orders placed on our official store. Orders placed via third-party marketplaces follow the policies of those platforms.